clear, honest pricing
Pricing
A simple monthly access fee, then you only pay for the sessions your staff actually use. No hidden fees and no paying for support that sits unused.
$5
Per staff member, per month
$250
Monthly minimum for teams under 100
$220
Per session, billed only when used
Ex GST
All prices exclude GST
Two ways to start
Every plan has two parts: a monthly access fee that keeps support ready for your whole team, and a fee for each session that is actually used.
- Plus $220 per session, billed only when used
- Tailored quote for your team
- Everything in the plan, listed below
- Plus $220 per session, billed only when used
- Same inclusions, scaled to your workforce
- Usage and themes reporting every quarter
Every plan includes
- 24/7 phone line and online booking for staff
- Telehealth sessions with qualified social workers
- Manager consults when a staff issue needs advice
- Quarterly utilisation and themes reporting, de-identified
- Psychosocial risk support under the Victorian regulations
- Onboarding sessions to introduce the EAP to your staff
What it might cost
Based on 7% of staff using the EAP, at about three sessions each, which is typical for the community sector. You only pay for sessions actually used. Prices exclude GST. Your quote will reflect your team.
Good to know
- Headcount means all staff on payroll, including casuals, unless we agree otherwise.
- Critical incident response is included as standard in the EAP.
- Responding to a tender? We can price an all-inclusive per-employee rate based on the usage your tender sets out.
- All prices exclude GST.
Why pay for use?
EAP providers generally use one of two pricing models: fee for service, or an annual retainer that covers a set number of hours whether or not they are used. We combine a small access fee with fee for service, because organisations should not pay for support that is not being used. And we are happy to publish our prices.
Get a quote
A few details are all we need to prepare a quote for your organisation. We will reply within two business days. Prefer to talk it through? Book a 15 minute call.
For staff
Need to talk?
Call 1800 655 140, 24 hours a day, 7 days a week, or book a confidential appointment online.
For organisations
Not sure what you need?
If you are choosing a provider or reviewing your current EAP, a 15 minute call is the quickest way to get clear on what will work.
Already have an EAP? Take our free 5 minute check.